This privacy policy tells you what to expect when Redress Scotland collects your personal information.
Why we collect personal data
We gather this information in order to:
- improve the site by monitoring how you use it
- respond to any feedback you send us if you’ve asked us to
- send out email alerts to those who have requested them
- record and/or publish your response to a survey or consultation
- publish your comment on a blog or discussion site
The personal data you send us can be viewed by authorised people in Redress Scotland.
We will only share your personal data in limited circumstances and where it is necessary for us to do so. This may include sharing information with other public bodies (e.g., Scottish Government), agencies or supplier organisations.
We only share information with third parties where appropriate safeguards are in place to protect your data.
For further detail, please see our Survivor Privacy Notice
Data we collect
1. Visitors to our websites
We use a third-party service, Google Analytics, to collect information on how you use the site, using cookies and page tagging techniques.
The information we – and Google – collect doesn’t identify anyone and is kept for a maximum of 38 months. If we do want to collect personally identifiable information through the site, we will be up front about it.
2. Contacting Us
If you contact us asking a question or giving feedback, we collect your email address and any other personal data contained in your message. If you contact us asking for information, we may need to contact other government bodies to find that information.
Redress Scotland will keep a record of all communication that we have with you (including via email or text) or the representative you have asked to contact us on your behalf. This information is used to keep an accurate record of your contact with Redress Scotland and our handling of that contact. It also enables us to provide you with information in relation to the questions or queries you ask, requests or complaints you make, updates we provide or feedback you leave.
For further detail about what happens when you contact us, please see our Survivor Privacy Notice
3. Consultations
We collect names and email addresses with every response we receive through our consultation platform https://consult.gov.scot.
Email addresses are used to send an acknowledgement of response following submission. They may also be used to contact you in the future in relation to the consultation exercise if you give consent to be contacted.
Links to other websites
When we link to other websites, we encourage you to read the privacy policy statements contained on those sites.
Your rights
You have a right of access to any personal data we hold about you, by making a Subject Access Request (SAR).
In addition, if you believe that the data we hold is inaccurate or incomplete you can ask us to update our records. If you are unhappy with the way in which we process your personal data you can request that we stop or restrict the processing we complete using your personal data or ask us to delete the personal data we hold about you.
Find out more about your rights on the Information Commissioner’s site.
In some circumstances we may not be able to comply with your request. This is because some of these rights are conditional and can only be applied in certain circumstances and/or where there is no compelling reason to continue to process your personal data.
Contact
Email address: information@redress.scot
Address:
Redress Scotland
PO Box 27177
Glasgow
G2 9NL
Telephone: 0300 244 9090
Contact details for Data Protection Officer: melanie.lowe@redress.scot
Complaints
If you have any concerns about Redress Scotland’s use of your personal information, you can make a complaint to us at complaints@redress.scot.
If you feel we have been unable, or unwilling, to resolve your information rights concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO are the supervisory authority responsible for data protection in the UK.
For further information, including independent data protection advice and information in relation to your rights, you can contact the Information Commissioner at:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk