Why we collect personal data
We gather this information in order to:
- improve the site by monitoring how you use it
- respond to any feedback you send us if you’ve asked us to
- send out email alerts to those who have requested them
- record and/or publish your response to a survey or consultation
- publish your comment on a blog or discussion site
The personal data you send us can be viewed by authorised people in Redress Scotland, supplier organisations, agencies, and public bodies.
Data we collect
1. Visitors to our websites
We use a third-party service, Google Analytics, to collect information on how you use the site, using cookies and page tagging techniques.
The information we – and Google – collect doesn’t identify anyone and is kept for a maximum of 38 months. If we do want to collect personally identifiable information through the site, we will be up front about it.
If you contact us asking a question or giving feedback, we collect your email address and any other personal data contained in your message. If you contact us asking for information, we may need to contact other government bodies to find that information.
We collect names and email addresses with every response we receive through our consultation platform https://consult.gov.scot.
Email addresses are used to send an acknowledgement of response following submission. They may also be used to contact you in the future in relation to the consultation exercise if you give consent to be contacted.
Links to other websites
You have a right of access to any personal data we hold about you, by making a Subject Access Request (SAR).
In addition, if you believe that the data we hold is inaccurate or incomplete you can ask us to update our records. If you are unhappy with the way in which we process your personal data you can request that we stop or restrict the processing we complete using your personal data or ask us to delete the personal data we hold about you.
Find out more about your rights on the Information Commissioner’s site.
In some circumstances we may not be able to comply with your request. This is because some of these rights are conditional and can only be applied in certain circumstances and/or where there is no compelling reason to continue to process your personal data.
Data Protection Officer
If you feel we have been unable, or unwilling, to resolve your information rights concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO are the supervisory authority responsible for data protection in the UK.
For further information, including independent data protection advice and information in relation to your rights, you can contact the Information Commissioner at:
The Information Commissioner
Tel: 08456 30 60 60
You can also report any concerns here: https://ico.org.uk/concerns/handling/