The documents are written in plain English, but they do use some legal terms. If you are applying for redress, your case worker will be able to help with anything you don’t understand.

Subject Access Requests >>

You have the right to see a copy of any personal information held about you by Redress Scotland. To ask for a copy, you have to make a ‘subject access request’. This document has full details.

Freedom of Information Requests >>

You have the right to ask to see certain information that Redress Scotland holds, and this document shows you how. (This is different from personal information about you, which is covered by Subject Access Requests – see above.)

Redress Scotland Privacy Notice >>

This document tells you what Redress Scotland does with your personal information when you apply for redress, contact Redress Scotland, make a complaint to Redress Scotland or visit the Redress Scotland website.

Complaints Procedure >>

This guide shows you how to make a formal complaint about Redress Scotland’s actions or service. It also explains how we will deal with your complaint, and what you can expect from us.

Publication scheme – guide to information >>

This guide tells you what information is available (and what is not available). It also explains how you can find the information easily, how to request information Redress Scotland holds that has not been published and what charges may apply.’