The documents are written in plain English, but they do use some legal terms. If you are applying for redress, your case worker will be able to help with anything you don’t understand.
You have the right to see a copy of any personal information held about you by Redress Scotland. To ask for a copy, you have to make a ‘subject access request’. This document has full details.
This is where you will find guidance and general information circulated to Panel Members by the chair of Redress Scotland.
Freedom of Information
You have the right to ask to see certain information that Redress Scotland holds, and this document shows you how. (This is different from personal information about you, which is covered by Subject Access Requests – see above.)
Audit Risk and Assurance Committee
Here, you will find minutes from Redress Scotland Audit Risk and Assurance Committee meetings.
Here, you will find minutes from Redress Scotland Oversight Board meetings.
This document tells you what Redress Scotland does with your personal information when you apply for redress, contact Redress Scotland, make a complaint to Redress Scotland or visit the Redress Scotland website.
This guide shows you how to make a formal complaint about Redress Scotland’s actions or service. It also explains how we will deal with your complaint, and what you can expect from us.
Guide to Information
This guide tells you what information is available (and what is not available). It also explains how you can find the information easily, how to request information Redress Scotland holds that has not been published and what charges may apply.
Code of Conduct
This document sets out the conduct expected of those who serve on the boards of public bodies in Scotland.
Rules of Procedure
These rules of procedure to regulate the conduct and proceedings of the Corporate Body are made under paragraph 11 of schedule 1 of the Redress Act.
These standing orders record the determinations made by Redress Scotland in respect of procedures applying to Redress Scotland panels.
Guidance for Observers
This guidance is issued to anyone observing a Redress Scotland panel.
Engagement Sessions Q&A
Here you will find Q&A sessions with chief executive Joanna McCreadie which took place during our engagement sessions with survivor support organisations.
This document sets out the broad framework within which Redress Scotland will operate and defines key roles and responsibilities which underpin the relationship between Redress Scotland and the Scottish Government.
Quality Assurance and Improvement
Our Quality Assurance and Improvement Framework document aims to provide a set of expectations to ensure we make fair, independent and transparent decisions that are high quality and meet the needs of survivors through effective self-evaluation to enable our continuous self-improvement.
Data Protection Policy
This Data Protection policy sets out the responsibilities Redress Scotland has in relation to Data Protection Law. the roles and responsibilities of Redress Scotland staff and panel members and how Redress Scotland will handle Personal Data and other protected Special Category Personal Data fairly and securely.
Here, you will find Redress Scotland’s corporate policies which have been created by our People Team and are shared with Redress Scotland staff.
Redress Scotland Biodiversity Report
In this report, you will find Redress Scotland’s approach to biodiversity
Discipline and Punishment Report
This report, regarding Discipline and Punishment in Child Care Settings in Scotland: Legislation, Regulations and Practice, has been prepared for Redress Scotland by Professor Andrew Kendrick, University of Strathclyde.
Appropriate Policy Document For The Processing of Special Category and Criminal Offence Personal Data
This document provides individuals with sufficient information so that they can understand how RS processes their special category personal data and/or criminal offences personal data for different purposes, and how long RS will retain this data for.
Redress Scotland Records Management Plan
The Records Management Plan sets out proper arrangements for the management of records within Redress Scotland.
Survivor Privacy Notice
This privacy notice tells you what Redress Scotland does, as a data controller, with the personal data that relates to you when you make an application under the redress scheme and it has been submitted to Redress Scotland, visit the Redress Scotland website, contact Redress Scotland to ask a question, make a suggestion or make a complaint to Redress Scotland.
Staff Privacy Notice
This privacy notice tells you what Redress Scotland does, as a data controller, with the personal data that relates to you when you are under contract with Redress Scotland.