The documents are written in plain English, but they do use some legal terms. If you are applying for redress, your case worker will be able to help with anything you don’t understand.

Subject Access

You have the right to see a copy of any personal information held about you by Redress Scotland. To ask for a copy, you have to make a ‘subject access request’. This document has full details.

Subject Access Requests >>

Chairs Circulars

Chairs Circulars>>

Freedom of Information

You have the right to ask to see certain information that Redress Scotland holds, and this document shows you how. (This is different from personal information about you, which is covered by Subject Access Requests – see above.)

Freedom of Information Releases >>

Freedom of Information Requests Procedure >>

Audit Risk and Assurance Committee

Here, you will find minutes from Redress Scotland Audit Risk and Assurance Committee meetings.

ARAC Minutes >>

Oversight Board

Here, you will find minutes from Redress Scotland Audit Risk and Assurance Committee meetings.

Oversight Board Minutes >>

Privacy Notice

This document tells you what Redress Scotland does with your personal information when you apply for redress, contact Redress Scotland, make a complaint to Redress Scotland or visit the Redress Scotland website.

Redress Scotland Privacy Notice >>

Complaints Procedure

This guide shows you how to make a formal complaint about Redress Scotland’s actions or service. It also explains how we will deal with your complaint, and what you can expect from us.

Complaints Procedure >>

Guide to Information

This guide tells you what information is available (and what is not available). It also explains how you can find the information easily, how to request information Redress Scotland holds that has not been published and what charges may apply.

Publication scheme – guide to information >>

Code of Conduct

This document sets out the conduct expected of those who serve on the boards of public bodies in Scotland.

Code of Conduct >>

Rules of Procedure

These rules of procedure to regulate the conduct and proceedings of the Corporate Body are made under paragraph 11 of schedule 1 of the Redress Act.

Rules of Procedure >>

Standing Orders

These standing orders record the determinations made by Redress Scotland in respect of procedures applying to Redress Scotland panels.

Standing Orders >>

Guidance for Observers

This guidance is issued to anyone observing a Redress Scotland panel.

Guidance for Observers of Sitting Panels >>