The documents are written in plain English, but they do use some legal terms. If you are applying for redress, your case worker will be able to help with anything you don’t understand.
Subject Access
You have the right to see a copy of any personal information held about you by Redress Scotland. To ask for a copy, you have to make a ‘subject access request’. This document has full details.
Chair’s Circulars
This is where you will find guidance and general information circulated to Panel Members by the chair of Redress Scotland.
Freedom of Information
You have the right to ask to see certain information that Redress Scotland holds, and this document shows you how. (This is different from personal information about you, which is covered by Subject Access Requests – see above.)
Freedom of Information Releases >>
Freedom of Information Requests Procedure >>
Audit Risk and Assurance Committee
Here, you will find minutes from Redress Scotland Audit Risk and Assurance Committee meetings.
Oversight Board
Here, you will find minutes from Redress Scotland Audit Risk and Assurance Committee meetings.
Privacy Notice
This document tells you what Redress Scotland does with your personal information when you apply for redress, contact Redress Scotland, make a complaint to Redress Scotland or visit the Redress Scotland website.
Redress Scotland Privacy Notice >>
Complaints Procedure
This guide shows you how to make a formal complaint about Redress Scotland’s actions or service. It also explains how we will deal with your complaint, and what you can expect from us.
Guide to Information
This guide tells you what information is available (and what is not available). It also explains how you can find the information easily, how to request information Redress Scotland holds that has not been published and what charges may apply.
Publication scheme – guide to information >>
Code of Conduct
This document sets out the conduct expected of those who serve on the boards of public bodies in Scotland.
Rules of Procedure
These rules of procedure to regulate the conduct and proceedings of the Corporate Body are made under paragraph 11 of schedule 1 of the Redress Act.
Standing Orders
These standing orders record the determinations made by Redress Scotland in respect of procedures applying to Redress Scotland panels.
Guidance for Observers
This guidance is issued to anyone observing a Redress Scotland panel.
Guidance for Observers of Sitting Panels >>
Engagement Sessions Q&A
Here you will find Q&A sessions with chief executive Joanna McCreadie which took place during our engagement sessions with survivor support organisations.
Engagement Session 17/02/2023 Q&A >>
Engagement Session 22/02 Q&A >>
Framework Document
This document sets out the broad framework within which Redress Scotland will operate and defines key roles and responsibilities which underpin the relationship between Redress Scotland and the Scottish Government.
Redress Scotland’s Framework Document >>
Quality Assurance and Improvement
Our Quality Assurance and Improvement Framework document aims to provide a set of expectations to ensure we make fair, independent and transparent decisions that are high quality and meet the needs of survivors through effective self-evaluation to enable our continuous self-improvement.