Redress Scotland recently carried out an in-depth accessibility report. This review was undertaken between October 2024 and May 2025. Its purpose was to examine Redress Scotland’s information, communications, and engagement with survivors to assess accessibility for people who may have difficulty with reading and / or writing.
This followed a recommendation in our 2023/23 Annual Report to review the accessibility of our information, communications and engagement with survivors to identify strengths, areas for improvement and recommendations for change.
Accessibility means working in a way that is easy for people to understand. This includes identifying and meeting people’s information and communication support needs. To comply with the Equality Act 2010, information must be provided in formats that suit the needs of disabled people. It is especially important to consider the needs of people who find reading and writing difficult. This includes people with literacy difficulties, sensory impairment or sensory loss, physical disabilities, learning disabilities, neurodivergence, and mental health difficulties.
The full report can be found below.