Scotland’s Redress Scheme is delivered by the Scottish Government and Redress Scotland – a decision-making body that operates independently from the Scottish Government.
Completed applications submitted to Scotland’s Redress Scheme are sent by a Scottish Government Redress case worker to Redress Scotland for a decision.
Scotland’s Redress Scheme application process
A Scottish Government Redress case worker will support you with your application. Once it is completed they will send it on your behalf to Redress Scotland. We will then make a decision for redress based on the information you shared with us in your application, along with any other relevant information.
We will reply to your Scottish Government Redress case worker once we have made a decision about your application. Your case worker will contact you with the outcome.
Once your application has been submitted to Scotland’s Redress Scheme
Once your application is received by Scotland’s Redress Scheme you will be contacted within 6 weeks by a Scottish Government Redress case worker. They will let you know if any more information is needed and tell you about the next steps.
The Scottish Government Redress case workers can help you with making your application. They can support you in completing your application form and advise on what documents you might need to include with your application. They can also give you more information about other support services.
You may also want to get advice and support from a solicitor. They can help you with completing your application, offer independent legal advice and explain your options if you receive a payment offer. You can contact a solicitor at any stage before your application is completed.
To discuss your application to Scotland’s Redress Scheme please contact 0808 175 0808 (freephone) or apply@redress-scheme.scot. If you are calling from abroad, please use +44 131 297 6500.
If your application is as a Next of Kin, please contact 0808 281 7777 or nextofkinteam@gov.scot
Lines are open between 10am and 4pm Monday to Thursday and you can leave a message outside those hours.
How do I know if my application is with Redress Scotland?
Before your application comes to Redress Scotland, a Scottish Government Redress case worker will seek your consent to share your completed application with us.
Once your application has been submitted to Redress Scotland
When we have received your completed application, it will be an estimated 6 weeks before a decision is made and returned to the Scottish Government Redress case worker. When reviewing an application, we may need to ask you some questions. If this is required, this will add additional time to making a decision.
If your application has already been submitted to us by the Scottish Government Redress case worker, you can ask us about:
- whether we have received your application
- when we have scheduled a panel to consider your application
- when we estimate a decision will be returned to the Scottish Government Redress case worker
Please contact us on 0300 244 9090 or enquiries@redress.scot and we will respond to your enquiry as soon as possible.
We cannot tell you the outcome of your application. We also cannot advise you about making your application or gathering information to support your application. A Scottish Government Redress case worker will be able to help you and tell you what is happening at every stage of the process.
Further Support
Support is available to survivors of abuse whether or not they wish to make an application to the Redress Scheme. For more information please see our Support for survivors – Redress Scotland
Support is also available at Redress Emotional Support Helpline on 0800 211 8403. You do not need to go through your caseworker to access the helpline.